Privacy Policy

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to Ceylon Peacock Travels (Pvt) Ltd, No. 254/2, Galle Road, Balapitiya, Sri Lanka. 80550.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: Sri Lanka.
• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• Website refers to Day Tours, accessible from www.daytours.lk.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Types of Data Collected - Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when using the Service. It may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type and version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including the type of mobile device, its unique ID, IP address, mobile operating system and browser type.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (beacons, tags, and scripts) to track activity on Our Service and store certain information. Cookies can be "Persistent" or "Session" Cookies. Where required by law, we use non-essential cookies (such as analytics, advertising, and remarketing cookies) only with Your consent, which You may withdraw at any time through Your browser/device settings.

• Necessary / Essential Cookies (Session) - essential to provide You with services available through the Website and to enable You to use some of its features.
• Cookies Policy / Notice Acceptance Cookies (Persistent) - identify if users have accepted the use of cookies on the Website.
• Functionality Cookies (Persistent) - remember choices You make, such as your login details or language preference.

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account as a registered user of the Service.
• For the performance of a contract for the products or services You have purchased.
• To contact You by email, telephone, SMS, or push notifications regarding updates or informative communications.
• To provide You with news, special offers and general information about goods, services and events similar to those you have purchased or inquired about (unless You opt out).
• To manage Your requests to Us.
• For business transfers such as a merger, divestiture, restructuring or sale of assets.
• For other purposes such as data analysis, identifying usage trends and improving our Service.

We may share Your Personal Data with Service Providers, Affiliates, business partners, for business transfers, with other users (in public areas), or with Your consent.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. The retention periods below are maximum periods and We may delete or anonymize data sooner when no longer needed:

• User Accounts: duration of your account relationship plus up to 24 months after closure.
• Support tickets & correspondence: up to 24 months from ticket closure.
• Chat transcripts: up to 24 months for quality assurance and training.
• Website analytics (cookies, IP addresses, device identifiers): up to 24 months.
• Server logs (IP addresses, access times): up to 24 months for security and troubleshooting.

We may retain data beyond these periods where required by a legal obligation, to establish or defend legal claims, at Your explicit request, or due to technical limitations in backup systems. When retention periods expire, We securely delete or anonymize Personal Data.

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This information may be transferred to - and maintained on - computers located outside of Your jurisdiction. Where required by applicable law, We will ensure that international transfers are subject to appropriate safeguards, and no transfer will take place unless adequate controls are in place.

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may update, amend, or delete Your information at any time by signing in to Your Account (if you have one) or by contacting Us. Please note that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred, and We will provide notice beforehand. Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities. The Company may also disclose Your Personal Data in good faith to comply with a legal obligation, protect the rights or property of the Company, prevent or investigate possible wrongdoing, protect the personal safety of users or the public, or protect against legal liability.

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us, and We will take steps to remove that information from Our servers.

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.